Our experienced technicians are at your disposal with their many years of expertise for worldwide service assignments, regardless of whether it concerns individual industrial valves, filter technology or complex components of your system.
We offer you a comprehensive service that includes the professional installation of GEFA valves, overhaul and maintenance of existing valves.
Whether directly at your facility or in our modern service center - we guarantee fast and reliable support so that your systems function optimally at all times.
We are always there for you when you need us!
Maintenance
Maintenance of valves in the service center
At GEFA Processtechnik, qualified and experienced specialists are available in our in-house service center for fast, cost-effective and comprehensive repairs and maintenance work on your valves.
GEFA service team
Our service operations are planned and coordinated by expert staff on site in Dortmund. We draw on the expertise of highly qualified service technicians who have many years of experience in the field of industrial valves and filtration technology and therefore have excellent knowledge of a wide range of industries. Our technicians are also qualified to carry out service work in particularly secure systems, as they have a wide range of certifications. This enables us to offer you a comprehensive service from a single source.
Jasmin Ollig
Clerk
Service
Frank Bremmer
Service technician
Industrial Valves
Günter Bünsow
Service technician
Filtration technology
1. Download Information for return of deliveries
Download the Information for return of deliveries. Please notify us of the repair as early as possible and send us the fully completed document and, if applicable, a safety data sheet for the substances used. The consignment bill helps us to collect all the necessary information to process your repair request smoothly. On the one hand, it helps us to assess the health risk for our employees during the repair and to take the necessary protective measures. On the other hand, it enables us to carry out the repair properly and ensure that all relevant specifications and safety standards are met.
2. Return of defective valve
Send us your defective valve to be cleaned and overhauled. To do this, wrap all parts of the valve that come into contact with the media in foil so that no residual substances can escape during transportation. IMPORTANT: Always quote the returns number (OR20xxxxxx) that we provide you with. We will also be prepared to collect the valve from you and organize the transport to us. Please note that in this case the costs will be passed on to you.
3. Preparation of a findings report / offer
After a comprehensive inspection, you will receive a detailed report of our findings in the form of a quotation with specific suggestions for repair and optimization.
4. Repair of your valve
We will repair your valve if you approve it by e-mail or order. After completion of the repair, we test our work with the same requirements as for new valves. We are therefore happy to offer you a new value guarantee on all valves repaired by us. This means you can always rely on the performance of your valve.
5. Return of your valve
Finally, we will return the valve to you in accordance with the delivery conditions specified in the offer and order. If you wish to return goods that you have ordered incorrectly, we will be happy to take them back for a credit note. Please note that in this case 25% of the value of the goods will be deducted for the inspection, disassembly and restocking of the goods.
1. Download Information for return of deliveries
Download the Information for return of deliveries. Please notify us of the repair as early as possible and send us the fully completed document and, if applicable, a safety data sheet for the substances used. The consignment bill helps us to collect all the necessary information to process your repair request smoothly. On the one hand, it helps us to assess the health risk for our employees during the repair and to take the necessary protective measures. On the other hand, it enables us to carry out the repair properly and ensure that all relevant specifications and safety standards are met. You will then receive return information from us.
IMPORTANT: Always quote the returns number (OR20xxxxxx) that we provide you with.
2. Return of defective / incorrect valve
Please return any defective or incorrect valves to us. We will of course cover all transportation costs for complaints. If the goods have already been used, wrap all parts of the goods that come into contact with the media in foil so that no residual substances can escape during transportation. We will also be prepared to collect the valve from you and organize the transport to us. We require the following information for this:
- Weight, dimensions and packaging
- Collection address (with additional gate/ entrance/ etc.)
- Contact person on site with a telephone number
- Time slot for collection
3. Appraisal
If this is not the case, we will send you new goods if necessary. If your complaint is accepted, you will not incur any further costs.
4. Return of your valve
Finally, we take care of the delivery to you and you can reinstall the valve.
